Tuesday, July 24, 2012
CreateSpace Screws Up Big Time!
Would you believe I haven't seen a copy of "The War of the Stolen Mother" yet? It was published on 7/16/12 and I ordered 4 copies from CreateSpace on 7/17. They are always as slow as molasses shipping the order. Why this is, I do not know. Amazon can print and ship books in two days.
Anyway, yesterday evening I got my order. I was busy at the time and couldn't rush to answer the door so the UPS man left the box. And it was a humongous box -- must have weighed 60 lbs! I thought, Good grief, I only ordered four copies -- they must have sent extra books. I could barely wrestle the box into the house.
Well, it was worse than I thought. They sent extra copies all right -- 28 copies of somebody else's novel and none of my books! Twenty-eight copies! It had my packing slip, so they just mixed up the orders. The other person probably has my books. Imagine her surprise when she got this little light box and opened it to find these big termites staring at her! I found the author's blog and left a message. Poor thing -- I'll bet she was planning a book signing! I hope it's more than a week away or she'll have no books to sign!
In the meantime, I have to figure out how to return this overweight box to CreateSpace. I left them a message this morning explaining the situation and I told them I will not pay the postage and how would they propose to reimburse me.? In the meantime, I'm going to find out if UPS will send stuff COD. Probably not. Maybe I'll go right now and look in the web and see if I can find out. Back in a minute ...
OK, UPS does have a COD system! (See http://www.ups.com/content/us/en/shipping/time/service/value_added/cod.html ) So maybe I can use that. I'll have to have CreateSpace's permission first, of course.
Then there's the problem of -- how do I get that awful heavy box to the UPS office? I just checked on that, too, and UPS will pick up packages. That would be infinitely preferable. Otherwise, I'll have to empty the box, put the box in my car, then take the books out a few at a time and pack the box in the car, then hope somebody in the UPS office will carry it in for me, because there is no way I can carry that box!
This is NOT what I want to be doing with my time! Growl!
Not only that -- in order to have a copy of my own book, I just ordered one from Amazon. They cost only $6.08 from CS, but I'm tired of waiting. So I paid $15.46 and I'll get $3.36 royalty back, so my own book cost me about $12.00. But at least I'll be able to see the book by Thursday!