CreateSpace got back to me promptly and told me they would send me a postage-paid label for UPS so I could send back the 28 books. That works! Now all I have to do is engineer getting the 50-lb. box over to the UPS store.
Then they said they would rush me a delivery of my four copies of "Stolen Mother." They said I should get it Thursday. So imagine my surprise when yesterday evening I received a UPS package with the four copies that I had originally ordered! Oh, great! Now I have a second order coming that I haven't paid for! More hassle! I wrote 'em again. They said they couldn't cancel an order once it had been printed, but I could call a certain number to see if the second order had been shipped yet.
So I did that. And they told me that I could just keep the second order free since I had been subjected to so much inconvenience! Problem solved!
Now I'll have eight copies of the book, plus the one I ordered from Amazon that I didn't need! Oh, my! I should have some kind of free give-away for the extra four copies! But I do hate wrapping and mailing stuff, so I probably won't do that, at least not right away!
All in all, I can truthfully say, CreateSpace handled all this quite satisfactorily. I give them 5 stars for that, although only 4 stars overall, since they set the problem in motion in the beginning! And by the way, the book looks great! The map is exactly the way I drew it. The front cover is a little dark -- it's a night scene after all -- but basically I'm happy with the book as an artifact. I hope some of you will want to see it, too. But just in case you don't, the Kindle version should be appearing within two days. It will lack the map, and the footnotes will be interspersed within the text.
I love to hear customer service success stories. While there was a bit of hassle on your part--they seem to be trying to make up for it by allowing you to keep that second order for free :) YAY!!
ReplyDeleteLove hearing the good news :)
Cheers, Jenn
Thanks for coming over again! I think maybe I can arrange to have the heavy package picked up by UPS once I get the pre-paid label.
DeleteThe only time I've had a problem with CS, they had only shipped 3 copies of a book instead of 5. They immediately corrected with zero hassle; I think I got the other two books within a day or two of contacting them. Glad to hear their customer service is still going strong.
ReplyDeleteThanks for commenting! Yes, overall, I've been pretty happy with publishing on CreateSpace.
DeleteSo glad to hear things worked out well. Pleasure to make your aquaintance Lorinda. And glad to see you are finally getting to your dream of writing and being published!
ReplyDeleteThanks for commenting, Millie! Now the hard part is getting people to read the books!
ReplyDeleteYour posts on Create Space has been very helpful. I'm in the process of helping my son publish a book via CS and am reading everything I can to help with this daunting task! Am off now to find if you ever wrote a post about preparing the book cover.
ReplyDeleteThanks for sharing your experience and congrats on your books! Hope that you sell thousands!
Well, good! I'm glad these posts continue to be helpful! I do have one on cover formatting. Go to the labels in the sidebar and click on "Cover Formatting." It will be the last post in the sequence.
DeleteAnd thanks for the good wishes!